How do I migrate from my existing ADSL supplier?

Migrating your ADSL service to us is free.  Even if the migration requires upgrading your line to a faster speed we can do this at no extra charge.  When you migrate to us your BT phone line will not be affected and, you will keep the same phone number.  All you need to do is...

• Check the terms and conditions of your current contract
• Call your current provider and inform them that you would like to migrate to another provider.
• Obtain your individual Migration Authorisation Code (MAC code) and quote this on your order.

 
Can I keep my exisiting email address?

This may be possible - please read the downloadable pdf document.

I'm new to broadband what Equipment do I require?

1. ADSL microfilter/splitter or ADSL Faceplate
2. ADSL cable
3. ADSL router with power supply
4. RJ45 ethernet cable
5. BT provisioned ADSL line

Fitting Micro Filters
Ensuring the microfilter(s) are installed correctly is very important as failing to do so will disrupt the connection. Please see the following check points when installing microfilters:

1. Any item that connects to the phone line must go through a microfilter, eg. Fax Machine, Sky TV Box, Telephones, alarms.
2. If an extension cable is used from the BT phone socket to the router, then the microfilter must be fitted at the router end of the extension and NOT the BT wall socket end.

Connecting the Router
1. Connect microfilter into BT wall socket, ideally master socket.
2. Connect ADSL cable into the 'ADSL' connector on the microfilter, and then connect the other end of the ADSL cable into the 'ADSL' connector on the rear of the ADSL Router.
3. Connect the RJ45 Ethernet Cable into one of the 'LAN' ports on the rear of the ADSL Router and then the subsequent end of the RJ45 Ethernet cable into the Ethernet Card on your PC.
4. Connect the Router power supply into the rear of the router and then into the AC mains power outlet in your premises.

I can't connect to the internet what should I check first?

• Check all cables are connected correctly.

• The synch light on your modem is lit up correctly (you may need to refer to your modem guide for further details on this area).  Note: if your modem/router does not appear to be functioning correctly you may find that simply turning the device off and on again will fix the problem.

• Can you make a normal phone call from the phone port the ADSL modem is connected to?  You may need to unplug your ADSL modem temporarily so you can attach a normal phone to confirm this. If you are unable to make a voice call from the phone port you should contact your telephone company and ask them to investigate the problem.

• Change the microfilter* connected to the ADSL router.

• If possible try an alternative router/modem if available.

After first step troubleshooting if you are still having problems then please contact us.