If you are unsure which package to choose please refer to our usage guide
| Package Rate Adaptive ADSL or ADSL2+ | £/month |
| Family 3GB | 18.99 |
| Family 30GB | 23.99 |
| Family 60GB | 32.99 |
| Family 90GB | 40.99 |
| Family 120 GB | 48.99 |
Monthly allowances for family packages is consumed between 08:00 - 00:00 and for Businesses 08:00 - 20.00 hours Monday to Friday. Useage outside these times is uncharged. | |
| Business 15GB | 24.99 |
| Business 45GB | 32.99 |
| Business 90GB | 42.99 |
| Business 135GB | 53.99 |
| Business 180GB | 65.99 |
Additional charges that may apply see below |
All family ADSL packages are up to 8Mbps downstream speed, up to 448kbps upstream speed.
Our Business packages meet the needs of business customers requiring generous monthly allowances, traffic prioritisation and business friendly bandwidth allowance times. Business packages include Elevated Best Efforts (EBE) where available, which guarantees a minimum throughput of 3 Mbps over the BT network subject to line sync rate. The speed achieved depends upon the uality of the line. Where EBA is not available the business package will provide an increased upload of up to 832kbps upstream through the use of MAX premium circuits.
If your local telephone exchange has been upgraded to support ADSL2+ we can offer broadband packages with potential downstream connections of up-to-24Mbps and upstream speeds of up-to-1.4Mbps - speeds will be dependent upon the quality and length of your telephone line.
As with all ADSL services, at very busy times the downstream throughput may fluctuate. Performance of the Internet and 3rd party servers cannot be guaranteed and may also limit throughput below the indicated modem speed.
Additional ADSL Charges in £:| ADSL Activation Charge (to activate broadband on your telephone line) | Estimated time scale 5-10 working day | 46.00 |
| Cease charge - applies to existing customers moving premises, changing phone line number or PSTN ceases. | As above | 30.00 |
| Charge per extra GB (over use) | 1.50 | |
| Migrations from existing ISP (activation charge applies if moving from LLU or Cable Provider) | 3-7 days | FREE |
| Regrade - when moving from one business package to a family package and vice versa | 3-5 days | 6.00 |
| Single port ethernet Modem - dependant on make model | POA | |
| 4 port Router - dependant on make/model | POA | |
| Wireless router - dependant on make/model | POA | |
| Abortive visit - charged by BT, applies if the customer is not present when an engineer has been scheduled | 67.56 | |
| Microfilter | 7.00 | |
| BT Broadband Special Faults investigation Applies where a fault is found to be on the customer premises, where BT provides maintenance of any non BT network equipment (including wiring) beyond the end user NTE | 170.00 |